We want you to be comfortable and satisfied when doing business with us, and welcome all your questions or concerns about these products or this website. Contact us by phone, text message, or email form: • Contact us by phone or text (9-5 EST Mon-Fri): (404) 543-0446 • Contact us 24 / 7[…]
FAQ Category: Have questions about shipping, rush orders, etc.? Click here for FAQs
Answers to questions about shipping, rush orders, etc.
Can you show a breakdown of your Rush Order fees?
Sure. Here’s a breakdown: 1. $0.01 – $250.00 X 25% = $62.50 2. $250.01 – $500.00 X 25% = $125.00 3. $500.01 – $750.00 X 25% = $187.50 4. $750.01 – $1000.00 X 25% = $250.00 5. $1000.01 – $1500.00 X 25% = $375.00 6. $1500.01 – $2000.00 X 20% = $400.00 7. $2000.01 –[…]
How can I save money on Rush Order fees?
Our fees for Rush Orders are based on a percentage of your total online order, within a given price range. Generally the larger an order, as long as over a certain amount, the lower percentage the Rush Order fee. For orders over $10,000.00, rush order processing is FREE.
How can I place Rush Orders?
Although we process all orders promptly, for an additional fee we offer rush order processing, where your order gets top priority. A Rush Order option will be presented during online checkout, where you can choose to add it to your order, if you want.
Do certain products take longer to be shipped?
Yes. Certain back ordered or specialty products have a 1-4 week lead time, depending on their production schedule. All such products contain RED text near their product descriptions, to make their longer lead times clear and obvious, so you’re aware of it before purchase.
What if I have special shipping instructions?
There’s a field labeled ADDITIONAL INFORMATION in the Shipping Information section of our online shopping cart, where you may add special shipping instructions during checkout.
When can I expect to receive my order?
This depends on if it is a Rush Order, Back Ordered, or In Stock. Regular orders for In Stock items placed by 12:00 PM EST normally ship (leave our Duluth, Georgia facility) within 3 business days by UPS Ground. UPS Ground typically delivers in 1 to 5 days, depending on the departing location and delivery[…]
Which shipping company (or companies) do you use?
We use UPS for freight and small packages.