The BEST Customer Service and Support
October 10, 2024
I was in a pinch and needed some grating for a job that needed to be completed over Labor Day weekend. I spoke with customer service and they helped me identify the correct grating for the job and got my order going on a Tuesday. They were even able to get this shipment ready for pick-up quicker than normal. With the the order being placed on a Tuesday afternoon and the shipment needing to go on a truck I was concerned the shipping would get delayed until the following week. My FedEx driver tried to pick up on Thursday and wasn’t able to pick up for some reason. Customer service was aware I had FedEx coming to pick up and they called me after hours to check in to see if I knew where my driver was at. The next day customer service followed up with me to see if I knew when the driver was coming as they still haven’t seen them. FedEx said there wasn’t anywhere for them to load up at and customer service stayed later than usual and waited at the front gate and directed the driver to the correct loading zone. The shipment ended up making it to it’s final destination the next day and we completed the job over Labor Day weekend. I highly recommend working with RockcreteUSA for your grating needs!
Pit and trenches
October 8, 2024
We upgraded our shop and Rockcrete put in the trenches and pit, they made this so easy. Getting the trenches and pit cut out of the concrete was our biggest concern with this project.
They got the work done much faster than I thought. I am so glad I went with Rockcrete. I highly recommend them.
GREAT SERVICE
October 7, 2024
I can’t express how please I am with this company.
I called to place an order, and the sales representative walked me through everything from start to finish I can’t believe they sent my order out same day I’m very very pleased and would highly recommend this company!!
Perfect size drain grate for my Christy Drain Box
September 20, 2024
I needed a 15x15x1 drain grate to replace the drain grate in my Christy Drain Box. The gentleman I spoke with was wonderful and understood my needs. The grate fits perfectly and I am beyond pleased. It replaces a grate which weighs 34 lbs and is/was difficult to remove. Now I can service this Christy Drain Box without issue. Delivery time was great, just one week from the order date. I installed it immediately and the original grate is stored away.
Thank you to everyone at RockcreteUSA.
Excellent Service
September 20, 2024
Very accommodating in assisting with getting correct items – excellent service and will buy again.
The BEST Customer Service and Support
I was in a pinch and needed some grating for a job that needed to be completed over Labor Day weekend. I spoke with customer service and they helped me identify the correct grating for the job and got my order going on a Tuesday. They were even able to get this shipment ready for pick-up quicker than normal. With the the order being placed on a Tuesday afternoon and the shipment needing to go on a truck I was concerned the shipping would get delayed until the following week. My FedEx driver tried to pick up on Thursday and wasn’t able to pick up for some reason. Customer service was aware I had FedEx coming to pick up and they called me after hours to check in to see if I knew where my driver was at. The next day customer service followed up with me to see if I knew when the driver was coming as they still haven’t seen them. FedEx said there wasn’t anywhere for them to load up at and customer service stayed later than usual and waited at the front gate and directed the driver to the correct loading zone. The shipment ended up making it to it’s final destination the next day and we completed the job over Labor Day weekend. I highly recommend working with RockcreteUSA for your grating needs!
Pit and trenches
We upgraded our shop and Rockcrete put in the trenches and pit, they made this so easy. Getting the trenches and pit cut out of the concrete was our biggest concern with this project.
They got the work done much faster than I thought. I am so glad I went with Rockcrete. I highly recommend them.
GREAT SERVICE
I can’t express how please I am with this company.
I called to place an order, and the sales representative walked me through everything from start to finish I can’t believe they sent my order out same day I’m very very pleased and would highly recommend this company!!
Perfect size drain grate for my Christy Drain Box
I needed a 15x15x1 drain grate to replace the drain grate in my Christy Drain Box. The gentleman I spoke with was wonderful and understood my needs. The grate fits perfectly and I am beyond pleased. It replaces a grate which weighs 34 lbs and is/was difficult to remove. Now I can service this Christy Drain Box without issue. Delivery time was great, just one week from the order date. I installed it immediately and the original grate is stored away.
Thank you to everyone at RockcreteUSA.
Excellent Service
Very accommodating in assisting with getting correct items – excellent service and will buy again.
